RETURNS & EXCHANGES POLICY - (USA ONLY)
Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone. Your return must reach our warehouse within 30 days of the received delivery date to be eligible for a refund, exchange, or store credit.
Returns for Refund
The shipping label is not free on returns for refund since we provided free outbound shipping. Usage of the UPS Return Label will incur a $10 deduction *PER RETURN LABEL from your refund amount for its usage. We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of www.clarasunwoo.com
You may return as many order(s) / item(s) within one package, using (1) UPS Return Label.
*make sure to include a copy of the Return - Packing Slip for that Order.
Exchanges Are Free
We will cover the cost of up to (1) UPS Return Label per original order for returns requesting an exchange. We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com
Exchange Orders can only be returned for Refund or Store Credit Only.
Final Sale Product
Returns for Items marked as FINAL SALE are not returnable for refund or exchanges. Promotional Offers & Discount Codes cannot be applied on Final Sale Products unless otherwise marked.
If you experience any difficulties in generating a UPS return label.
Please contact our customer service team to assist you.
Email: cs@clara-sunwoo.com
Phone: 347-960-2092
Office Hours:
Monday - Thursday
9:30 - 5:30 PM EST
Friday
9:30 - 4:00 PM EST
Saturday - Sunday
CLOSED
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RETURN POLICY - (CANADA & PUERTO RICO ONLY)
Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the received delivery date.
We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of www.clarasunwoo.com
Customers are responsible for the return shipping of any returns, we cannot reimburse you for this cost.
** At this time we do not accept Exchange Requests on Orders shipping to Canada.
For return instruction, please visit our Returns/Exchange Page located at the bottom of the website www.clarasunwoo.com