RETURNS & EXCHANGES POLICY - (USA ONLY) Clara Sunwoo will gladly accept any merchandise purchased directly through our online website or by phone order with tags still attached within 30 days of the received delivery date. Item(s) must be unworn, unwashed, undamaged and may be returned for refund, exchanges or store credit. We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com. Returns for Refund The shipping label is not free on returns for refund since we provided free outbound shipping. Usage of the UPS Return Label will incur a $10 deduction *PER RETURN LABEL from your refund amount for its usage. We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of www.clarasunwoo.com You may return as many order(s) / item(s) within one package, using (1) UPS Return Label. *make sure to include a copy of the Return - Packing Slip for that Order. Exchanges Are Free We will cover the cost of up to (1) UPS Return Label per original order for returns requesting an exchange. We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com Exchange Orders can only be returned for Refund or Store Credit Only. Final Sale Product Returns for Items marked as FINAL SALE are not returnable for refund or exchanges. ----------------------------------- If you experience any difficulties in generating a UPS return label. Please contact our customer service team to assist you. Email: cs@clara-sunwoo.com Phone: 347-960-2092 Office Hours: Monday - Thursday 9:30 - 6:30 PM EST Friday 9:30 - 5:45 PM EST Saturday - Sunday CLOSED -------------------- RETURN POLICY - (CANADA & PUERTO RICO ONLY) Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the received delivery date. We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of www.clarasunwoo.com Customers are responsible for the return shipping of any returns, we cannot reimburse you for this cost. ** At this time we do not accept Exchange Requests on Orders shipping to Canada. For return instruction, please visit our Returns/Exchange Page located at the bottom of the website www.clarasunwoo.com